Voucher Policy

Parents need to pay attention to the expiry date of the voucher.  Parents are allowed to use the voucher to redeem classes that have been opened after the expiry date before the voucher expires.  Expired vouchers will no longer be used, but parents can activate expired vouchers by recharging according to the recharge policy updated from time to time.

Unexpired voucher can be used to redeem any classes which have vacant seats, but are non-refundable.

Entering class without an appointment

The teacher will check whether the student's name matches the system record during the lesson. If a student does not make an appointment for the class, but uses some means to enter the class, regardless of whether he or she completes the class or not, we will deduct the parent's voucher equivalent to the double tuition fee to make up for the additional administrative and communication costs incurred.